Jun 112013
 

Dear Client,

In order to properly track, assign and complete Support Requests, on May 31st  2013 C3SD Inc. will be upgrading to a ticketing system for all Support Requests.

Over the past 10 years, C3SD Inc. maintained with simply a support number and email address, however I have determined that now is the right time to make the move to a Ticketing System.

As a client this move will provide the following benefits to you:

  1. Ability to track Support Requests from Open to Close, including those for larger projects such as a large roll out of Windows 7 PCs
  2. Access to a secure Support Portal to submit Service Requests as well as view Knowledge Base articles to help troubleshoot common tasks (http://support.c3sd.com)
  3. Allow for a quicker response time as Support Request will be centrally managed by the entire C3SD Team as opposed to emailing one person
  4. Ability to continue to submit a Support Request via email to itsupport@c3sd.com (requires that a user first authenticate with the Support Portal)

Please review this Open Letter to our clientele for additional information.   I am also happy to schedule a demo with larger management teams to discuss the changes.  Please let me know if you would like to get something on the calendar.

Finally, as outlined in the open letter, beginning June 1st, the email address mike(at)c3sd.com will be decommissioned.  Information on how to remove mike(at)c3sd.com from Outlook’s auto-complete can be found here: http://tinyurl.com/acoutlook

 

 This means Windows 8 is on the horizon.

You can download a copy from Microsoft by visiting: http://windows.microsoft.com/en-US/windows-8/iso

If you would to schedule a demo of Windows 8 by C3SD Inc. Technician please use the Contact Us link.

Feb 222012
 

Microsoft will be releasing a copy of MS Office for the iPad later this year.  It will consite of Word, Excel, PowerPoint and OneNote.

http://www.zdnet.com/blog/microsoft/microsoft-office-for-ipad-separating-fact-from-fiction/11952?tag=nl.e539

CRM 2011 R8 Release

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Feb 222012
 

CRM 2011 is making major changes with its next release slated for 2nd Quarter 2012. Major enhancements include:

  • Multiple browser Support – all major web browsers will be supported, not just Internet Explorer.  That means native access on a iPad!
  • Mobility – a mobile offline app will be provided on a subscription basis for all of the major mobile phone platforms.  Initial rates are $30 per user per month for up to 3 devices.
  • SQL 2012 – this release will allow CRM 2011 to install on SQL 2012 and utilize the feature enhancements of the 2012 release.

Dowload the Preview Guide from here: http://blogs.msdn.com/cfs-file.ashx/__key/communityserver-components-postattachments/00-10-26-77-41/ReleasePreviewGuide.pdf

Certified for CRM 2011

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Sep 212011
 

Today Michael Surmanian past the required Microsoft Exams to become certified in Dynamics CRM 2011.

Aug 302011
 

Great article from CNET.com previewing the new Ribbon feature in Windows 8.

http://news.cnet.com/8301-10805_3-20098807-75/microsoft-details-explorer-layout-for-windows-8/?tag=mncol;txt

Windows 8 is coming!

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May 312011
 

Windows 8 is slated for release sometime in 2012. Additional information can be found in this CNN article. This may be a good time contact C3SD Inc. to discuss your Software Refresh plan as Microsoft will stop support of Windows XP in 2014.  

Partner Hosted CRM 2011

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Feb 172011
 

C3SD Inc. now offers Partner Hosted CRM 2011 Deployments.  Offered as part of our Hosted Suite with SharePoint and Exchange we also have the ability to provide your company with a private virtual server allowing you to run custom code or install 3rd party applications.

For more information please contact 858.337.7722.

2011 Holidays

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Jan 052011
 

C3SD Inc. will observe the following Holidays in 2011.

Monday, January 17 Birthday of Martin Luther King, Jr.
Monday, February 21 Washington’s Birthday
Monday, May 30 Memorial Day
Monday, July 4 Independence Day
Monday, September 5 Labor Day
Monday, October 10 Columbus Day
Friday, November 11 Veterans Day
Thursday, November 24 Thanksgiving Day
Monday, December 26 Christmas Day

Dec 022010
 

 Today AVG released update 3292 which has been known to cause some Windows Based Computers to be unable to boot.  If you have AVG 2011 installed it is recommended that you do not reboot your computer until you have applied an update greater than #3293.  It is also possible to remove AVG Free from your computer to fix the problem.   

For more information please visit the AVG site at: http://free.avg.com/us-en/faq.num-4080#num-4080 

C3SD Inc. recommends Microsoft Security Essentials as your Free antivirus alternative. Available at: http://www.microsoft.com/security_essentials/

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