How to Open a C3SD Service Request for IT Support

 

Preface: This document will serve as instruction for opening an IT Service Request (SR) to resolve an issue with your PC or network.   Managers may print this document and make it available along with the website link so employees may open a Request.

Support Hours: C3SD Inc. provides standard support hours, Monday through Thursday 8am to 6pm and Friday 8am to 4:00pm.  Service Requests opened after these hours will typically be resolved the next business day.

Phone Support: Only Managers or the on-site IT Contact for your company are authorized to contact the support phone number and may do so only after a ticket has been submitted via the following process.   This is to ensure that each Request is documented and able to be reported on.  The only exception to this rule is if the internet connection or email for the location has gone offline.

Submitting a Request for Support

  1. Begin by locating the icon 6 labeled C3 in the icon tray next to the clock.  In some cases one will need to click the small triangle 7 to view additional icons.
    1
  2. Right-Click the and select Submit Service Request
    2
    *Please Note:
    Clicking the Go To Support Website will return the user to this instructional website
  3. Enter information into the fields being as descriptive as possible.  The more descriptive the Request the less time it takes to resolve as follow up calls to understand the true issue are not needed.
    3
  4. If there is an error message on the screen, check the box to Attach Screenshot.   If there are other files/logs that you feel would help please click Add Files and upload them.   Then click Send.
    4
  5. Once the Service Request has been received by C3SD Inc. a pop-up balloon will appear above the Icon.SR7
  6. A C3SD tech will be in contact

 

 

 

© 2012 San Diego Computer Consulting | C3SD Inc. Suffusion theme by Sayontan Sinha